Initiative: Develop a System for the Independent Citizen Review Board (ICRB) Case Tracking and VBPD Internal Affairs (IA) Complaints Received via the City Manager's office
Milestones
- Define initial requirements for Salesforce module(s) and dashboards. | Target date: Sept. 30, 2024
- Determine accurate baseline and routine of VBPD/IA complaints via City Manager’s Office (CMO). | Target date: Sept. 30, 2024
- Refine and test Salesforce platform and dashboards. | Target date: Dec. 31, 2024
- Integrate VBPD/IA buildout into the Salesforce platform. | Target date: Jan. 31, 2025
- Integrate ICRB buildout into the Salesforce platform. | Target date: Feb. 28, 2025
- Demonstrate and provide training for authorized staff to access Salesforce platform and dashboard. | Target date: Mar. 31, 2025
Performance Measures
- Number of ICRB records received.
- Number of VBPD/IA complaints received via CMO.
Initiative: Establish an Efficient Authorization Process for Earmark Requests
Milestones
- Develop and implement a standardized earmark request form. | Target date: Nov. 30, 2024
- Enhance communication protocols with departments and City leadership regarding progress on earmarks. | Target date: Nov. 30, 2024
- Ensure proper authorization is received for each earmark. | Target date: Nov. 30, 2024
- Receive and review earmark requests. | Target date: Jan. 31, 2025
- Lobby for submitted earmark requests. | Target date: Dec. 31, 2025
Performance Measure
- Percentage of compliance on earmark process.
Initiative: Implement the use of the Customer Relationship Management (CRM) Project Management Tool
Milestones
- Integrate project management capabilities into the existing CRM system to streamline workflows. | Target date: Dec. 31, 2024
- Consolidate project-related data and client information within a single platform for better visibility, control, and data management. | Target date: Mar. 31, 2025
- Ensure the program is user-friendly and identify/address any gaps. | Target date: June 30, 2026
Performance Measures
- Number of opened and closed customer service requests.
- Number of business days from inquiry to resolved.
Initiative: Foster a Sense of Belonging & Inclusive Leadership in Your Department
Milestones
- Creating meaningful opportunities for coworkers to connect. | Target date: June 30, 2026
- Equipping employees to engage in difficult conversations. | Target date: June 30, 2026
Performance Measures
- Number of employees attending trainings related to difficult conversations.
- Number of connection events and attendees.