Emergency Communication & Citizen Services

Initiative: Elevate the Profile of Emergency Communication and Citizen Services (ECCS)

Milestones

Actively participate in community engagement events and provide information on ECCS. | Target date: Ongoing

Educate the community on reaching 911 and what to do during an emergency. | Target date: Ongoing

Generate interest in 911 career opportunities by attending local and regional recruitment fairs. | Target date: Ongoing

Performance Measure

Number of community engagement and education events (and individuals reached).

Initiative: Invest in Employee Professional Development

Milestones

Create a roadmap of advancement opportunities within department. | Target date: Dec. 31, 2024

Implement employee psychological support (with Police, Fire, EMS). | Target date: TBD

Contract with training consultant to update resources and training process. | Target date: June 30, 2025

Support continuing education (e.g., outside training opportunities, consultant training, Taleo Learn). | Target date: Ongoing

Performance Measures

Amount of unscheduled leave/overtime.

Number of peer support requests/referrals.

Number of continuing education opportunities provided and participants.

Initiative: Ensuring the Resiliency of the Emergency Communications Center

Milestones

Review planning documents for 911 backup center to ensure reliable emergency response operations. | Target date: Dec. 31, 2024

Complete implementation of phase 2 for the 911 backup center design study. | Target date: TBD

Improve processes to safeguard and reduce disruptions in emergency communication services. | Target date: Ongoing

Receive final documentation by consultant and senior City Architect. | Target date: Dec. 31, 2024

Performance Measures

Number of "quick hit" items completed.

Percentage of design study completed.

Number of planning events and participants.

Initiative: Elevate the Profile of Emergency Communication and Citizen Services (ECCS)