Initiative: Create a System to Target, Hire, and Retain Quality Employees & Members
Milestones
- Develop staffing model to account for all personnel needs (emergency and support). | Target date: Dec. 31, 2024
- Develop a career EMS recruit program to deepen applicant pools through the hiring of EMTs to train to the Advanced EMT level. | Target date: June 30, 2025
- Assess and identify reasons for attrition through real-time and exit surveys. | Target date: Dec. 31, 2025
Performance Measures
- Number of real-time and exit surveys conducted.
- Categorized reasons for attrition.
- Number of new volunteer Attendants in Charge (AICs) and AICs existing in the system.
Initiative: Build a Stable, Sustainable System for Patient Care
Milestones
- Develop and recommend a diversified funding strategy. | Target date: Jan. 31, 2025
- Fully implement the EMS pharmacy program and create the mechanism to assess compliance and fiscal impact(s). | Target date: Dec. 31, 2025
- Standardize patient care equipment and patient care ambulance compartments. | Target date: June 30, 2025
- Develop a standard centralized procurement program for the entirety of the VB EMS system. | Target date: June 30, 2025
Performance Measures
- Number of ambulances meeting standardization requirements.
- Drug Enforcement Administration (DEA) drug diversions.
- Pharmacy costs.
Initiative: Create an Environment Where Members are Highly Satisfied, Well-Trained, and Well-Equipped
Milestones
- Conduct a feasibility and needs assessment, with program design, of AEMT to paramedic training. | Target date: June 30, 2025
- Develop a way to collect and measure performance in real-time. | Target date: Aug. 31, 2025
- Develop and administer health and wellness opportunities for members. | Target date: Feb. 28, 2025
Performance Measures
- Percentage of errant protocol deviations.
- Number of attendees in advanced care training.
- Number of members utilizing departmental health and wellness opportunities.
Initiative: Continue to Support the Aging in Place Program
Milestones
- Reduce the community's reliance on 911 for non-emergent needs. | Target date: June 30, 2026
- Provide fall prevention services. | Target date: June 30, 2026
- Connect clients with wrap-around resources to enable aging in place. | Target date: June 30, 2026
Performance Measure
- Number of EMS follow ups.
Initiative: Foster a Sense of Belonging and Inclusive Leadership in the Department
Milestones
- Recognizing the inherent value of employees. | Target date: June 30, 2025
- Promoting civility and professionalism at all levels. | Target date: June 30, 2025
Performance Measures
- Number of member recognition events and opportunities.
- Number of supervisors completing departmental values, vision, and ethics trainings.
- Response rating on related polling via member engagement and satisfaction survey.