Initiative: Perform a Comprehensive Review of Staffing & Service Models
Milestones
- Complete environmental scan to identify and/or benchmark shared roadblocks/barriers to service delivery. | Target date: June 30, 2025
- Conduct process improvement reviews of each unit in the department. | Target date: June 30, 2026
- Assess staffing levels of each unit. | Target date: June 30, 2026
- Discover opportunities for continued innovation through process improvement and staffing reviews. | Target date: June 30, 2026
Performance Measure
- Number of departmental units reviewed.
Initiative: Review Integrated Library Systems (ILS) to Optimize Quality Customer Service
Milestones
- Needs assessment and RFP Package Development | Target date: Nov. 30, 2024
- Selection & procurement | Target date: Feb. 28, 2025
- Solution implementation | Target date: July 30, 2025
- Go live with ILS | Target date: Aug. 31, 2025
- Post-implementation actions | Target date: Sept. 30, 2025
Initiative: Improve Accessibility to Information Literacy Programming & Resources
Milestones
- Expand digital literacy programming for all ages. | Target date: June 30, 2025
- Develop and implement an action plan to expand digital literacy programming to outreach sites. | Target date: June 30, 2025
- Research and implement best practices for sharing literacy communications to meet residents where they are. | Target date: June 30, 2026
Performance Measure
Number of literacy programs offered and participants.
Initiative: Develop a new strategic plan for the libraries that reflects ongoing culture and customer experience work
Milestones
- Assess Virginia Beach libraries for strengths and areas of improvement. | Target date: Dec. 30, 2024
- Analyze communities served. | Target date: Dec. 30, 2024
- Gather feedback from internal and external stakeholders. | Target date: March 30, 2025
- Formulate new strategic plan. | Target date: June 30, 2025
- Incorporate Culture Shift Comprehensive Plan as outlined by consultant. | Target date: June 30, 2026
Performance Measure
- Number of feedback responses and response rate from stakeholders.
Initiative: Foster a Sense of Belonging and Inclusive Leadership in the Department Through two or More Select Milestones
Milestones
- Being receptive to alternative ideas & opinions. | Target date: June 30, 2026
- Recognizing the inherent value of employees. | Target date: June 30, 2026
- Promoting civility and professionalism at all levels. | Target date: June 30, 2026
Performance Measure
- Number of open communication sessions held and suggestions submitted.